Service operations

Tickets, SLAs, managed assets, contracts, and client profitability in one view.

Open tickets

4currently at SLA risk

First response

18m

92%inside SLA this month

Monthly recurring revenue

$96,420

+8.2%36 active agreements

Service gross margin

61%

+3.1%after labor and vendors

Ticket volume

Opened versus resolved over the last 30 days

214 resolved

18 more than opened

Apr 1Apr 8Apr 15Apr 22Apr 30

Service health

Across active managed contracts

SLA attainment

92.4%

Healthy

Assets reporting93%

Unassigned

7 tickets

Onsite today

4 visits

Needs attention

Priority work across your modules

Recent service activity

One auditable timeline across tickets, assets, and agreements

Sam Brooks started a remote session for a critical server alert

T-10486 min ago

Jordan Reed scheduled an onsite employee setup

T-104724 min ago

Maya Chen prepared the Hawthorne renewal review

MSA-HW-20251 hr ago

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