Terms of Service

Biz24Seven is a hosted platform for service desk, client and asset records, agreements, time, billing and reporting (the “Service”). Features marked Beta or Coming soon in the product or the guide may change or be withdrawn and are provided without any service commitment.

We may improve and change the Service over time. If we remove a feature you are actively paying for, we will give you at least 30 days’ notice.

You are responsible for the people you invite to your workspace, the roles you give them, and keeping sign-in credentials secure. Tell us promptly at msp@yea247.com if you believe an account has been compromised.

Workspace owners can add and remove users at any time. The last active owner cannot be removed.

You own the data you and your users put into the Service, including data about your clients (“Customer Data”). You give us permission to host, process and display Customer Data only to run, secure and support the Service for you.

We do not sell Customer Data, and we do not use it to train artificial-intelligence models. Our handling of personal information is described in the Privacy Policy.

You are responsible for having the rights and consents needed to put Customer Data into the Service, including data you import from other systems.

When you connect another system, such as an RMM, a PSA you are migrating from, or a Microsoft tenant, Biz24Seven reads from it using credentials or consent you provide. Biz24Seven does not write changes back into those systems.

Third-party products you use with Biz24Seven, or that we make available alongside it, are provided by their own vendors under their own terms. We do not offer a service level or uptime commitment for third-party products.

You agree not to:

• break the law or infringe anyone’s rights using the Service;
• try to access another customer’s workspace or test our security without written permission;
• upload malware or interfere with the Service’s operation;
• resell the Service, other than as part of your own managed services, without our agreement.

We may suspend access that puts the Service or other customers at risk, and will tell you why.

Subscriptions are priced per technician seat, billed monthly in advance unless your order says otherwise. Fees are not metered on endpoints, tickets, contacts or storage. Your order or quote sets your price.

Fees are exclusive of taxes. If an invoice is more than 30 days overdue we may suspend the Service after giving you 10 days’ written notice.

Monthly subscriptions renew each month until cancelled. You can cancel at any time and the cancellation takes effect at the end of the current billing month.

For 30 days after cancellation you can export your Customer Data. After that we delete it from the live Service, and from backups within a further 35 days, unless the law requires us to keep it.

We work to keep the Service available and to fix problems quickly, and we provide support by email at msp@yea247.com. Unless a signed order includes a service level agreement, the Service is provided without an uptime commitment.

Each party will protect the other’s confidential information with reasonable care and use it only for this agreement. Our security practices are summarized on the Trust page.

We will provide the Service with reasonable skill and care. Except as stated in these terms, the Service is provided “as is” and we disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement. Biz24Seven helps you prepare invoices and reports; you remain responsible for reviewing what you send to your clients and for your own tax and accounting obligations.

Neither party is liable for indirect, incidental, special or consequential damages, or for lost profits or revenue. Each party’s total liability under these terms is limited to the fees you paid us in the 12 months before the claim. These limits do not apply to your payment obligations, a party’s breach of confidentiality, or liability that cannot be limited by law.

These terms are governed by the laws of the State of North Carolina, without regard to conflict-of-law rules. We may update these terms; we will give at least 30 days’ notice of material changes by email or in the product.

Notices to us go to Biz24Seven, Asheville, North Carolina, United States, or msp@yea247.com.